IT Helpdesk L1
Location
mumbai, maharashtra
Job Type
Full-time
Category
IT Services and IT Consulting,IT System Operations and Maintenance,Computer Hardware Manufacturing
Posted
June 06, 2026
Key Deliverables by Level
Deliverable
Level 1 - Associate
Field Services Technician I
- Respond to IT service tickets using documented procedures and supervision
- Assist with workstation setups and peripheral connections
- Perform basic AV checks and room readiness tasks
- Support imaging and deployments under direction
- Maintain accurate ticket documentation in ITSM tools (e.g., ServiceNow)
- Follow proper inventory handling, tagging, and tracking
- Escalate unresolved issues appropriately
- Adhere to safety protocols and client-specific guidelines
Field Services Technician II(Lead Single Man Sites)
- Independently manage onsi...