IT Helpdesk Technician B2

OneTouch Direct • Bogota, Bogota, Colombia • Posted June 20, 2026

Location Bogota, Bogota

Job Type Full-time

Category Computer Occupations

Posted June 20, 2026

We are looking for IT talent with a B2 English level! A leading company in the BPO sector is seeking an IT Helpdesk Support Analyst oriented toward providing technical support and solutions to users in a dynamic and multicultural environment.
 Job Conditions
 Location / Modality: 100% On-site – Bogotá (Conecta 80).
 Contract Type: Permanent / Indefinite term contract.
 Salary: $2,850,000 COP base salary + up to $200,000 COP in performance-based commissions.
 Training: 2 fully paid days.
 Schedule / Shifts:
Full-time availability from Monday to Sunday.
Morning window shifts (finishing at 5:30 PM max).
2 days off per week (rotating/not fixed).
 Main Functions
Provide tier-1 IT technical support.
Troubleshoot and resolve basic hardware and software incidents.
Manage ticketing queues, log details, and ensure proper follow-up on cases.
        

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