IT Helpdesk Technician

As the go-to tech hero, the IT Helpdesk Support role is all about solving problems, saving the day, and keeping our digital world running smoothly. From troubleshooting tech issues and managing system access to making sure new hires are set up for success, you’re at the heart of a smooth IT environment.

What You'll Do

• 365 Administration
  • Manage user mailboxes, distribution lists, and shared mailboxes
  • Implement and manage MFA for users to enhance security
• Access Provisioning
  • Manage provision access for all company applications, ensuring users have the appropriate permissions
  • Maintain records of access levels and update them based on role changes or organizational requirements
• Onboarding New Hires
  • Coordinate the onboarding process, ensuring all IT requirements are set up for new hires
  • Configure and prepare new and existing PCs for deployment, ensuring a...