IT Helpdesk Technician II
Location
angeles, davao region
Job Type
Full-time
Category
IT & Technology
Posted
June 03, 2026
Swak BPO Corp. is one of the fastest-growing BPO centers in the Clark Freeport Zone. We pride ourselves on doing great work for our customers with professionalism, energy, and enthusiasm. Our work environment represents a culture of dedication, stability, and teamwork. As the business expands, we seek to hire an IT Helpdesk Technician II to join our growing company.
Job Responsibilities:
- Review and analyze escalated tickets from Tier 1 to fully understand the documented information
- Utilize advanced diagnostic tools and techniques to troubleshoot and resolve complex issues
- Document resolutions and update the ticketing system with detailed notes for future reference
- Communicate findings and solutions back to the end-user, ensuring they understand the resolution process
- Escalate unresolved issues or those requiring specialized knowledge to Tier 3 or the appropriate department, providing a comprehensive s...