IT Helpdesk Technician
Location
Plano, Texas
Job Type
Full-time
Category
other-general
Posted
May 16, 2026
Job Title: IT Helpdesk Technician
Work Location: Plano, TX
Duration: 6 month contract with option to hire
Education/Experience Required: High school diploma or equivalent and 3-4 years' proven experience in a helpdesk environment (Tier II support)
Job Description:
Responsibilities:
Work Location: Plano, TX
Duration: 6 month contract with option to hire
Education/Experience Required: High school diploma or equivalent and 3-4 years' proven experience in a helpdesk environment (Tier II support)
Job Description:
- The Helpdesk Technician will support IT business and enterprise operations teams in multiple US time zones.
- The Helpdesk Technician will apply internal customer service skills, technical knowledge and expertise, and technical trouble shooting skills to support the IT business practice and its internal customers.
Responsibilities:
- Serve as the first point of contact and front-end support answering inbound bound helpdesk requests for all areas of the IT Enterprise, interacting with employees, customers, vendors,...