IT Incident & Problem Manager - incident managmt + process owner

About Gartner:

Gartner, Inc. (NYSE: IT) is the world’s leading information technology research and advisory company. We deliver the technology-related insight necessary for our clients to make the right decisions, every day. We work with every client to research, analyze and interpret the business of IT within the context of their individual role. Founded in 1979, Gartner is headquartered in Stamford, Connecticut, U.S.A. - Visit www.gartner.comto learn more.

About this role:

This position is responsible for overall response to critical Incidents. This role facilitates, develops, and maintains the overall Incident Management process, and works with other team leads when process deficiencies or improvements are identified.
Responsible for coordination of Problem records including creation, assignment, follow-up and reporting, along with the growth and management of the Problem Management practice overall.
 

What you will do: