IT Infra Operations Manager: Managed Services & SLA Leader

A leading IT services provider in Dubai is seeking a Manager to supervise the technical support team and direct operations for managed services. You will ensure adherence to service-level agreements (SLAs) and promote a culture of continuous improvement while being the primary liaison for key clients. The ideal candidate will have a strong background in IT service operations and compliance with industry standards. This role involves strategic planning, budget management, and enhancing operational efficiency.
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