IT Infrastructure Support Specialist w/Poly
Location
Hanover, MD
Job Type
Full-time
Category
other-general
Posted
June 08, 2026
Overview
BigBear.ai is seeking an IT Infrastructure Support Specialist to provide support for an existing Operations Center managing a suite of Identity, Credential, and Access Management (ICAM) systems. In this role, you will monitor ICAM systems and provide Tier 1 and Tier 2 support, assisting customers with integration and troubleshooting issues related to Enterprise and IC Attribute and Authorization services. You will work in a dynamic environment, leveraging your analytical skills to resolve complex technical issues and ensure the smooth operation of critical IT infrastructure.
What you will do
+ Monitor and maintain critical IT infrastructure systems, including servers, storage, and network components.
+ Provide Tier 2 support for ICAM systems in a 24x7 Operations Center environment.
+ Assist customers reporting issues with Enterprise and IC Attribute and Authorization services.
+ Analyze, troublesho...
BigBear.ai is seeking an IT Infrastructure Support Specialist to provide support for an existing Operations Center managing a suite of Identity, Credential, and Access Management (ICAM) systems. In this role, you will monitor ICAM systems and provide Tier 1 and Tier 2 support, assisting customers with integration and troubleshooting issues related to Enterprise and IC Attribute and Authorization services. You will work in a dynamic environment, leveraging your analytical skills to resolve complex technical issues and ensure the smooth operation of critical IT infrastructure.
What you will do
+ Monitor and maintain critical IT infrastructure systems, including servers, storage, and network components.
+ Provide Tier 2 support for ICAM systems in a 24x7 Operations Center environment.
+ Assist customers reporting issues with Enterprise and IC Attribute and Authorization services.
+ Analyze, troublesho...