IT Operation Lead / Site Manager (Contract)

Responsibility:

• To manage the site team, which consists of Network, Server, ID Administrators, Operators and Deskside Engineers; and responsible for all IT Services rendered at the Institute.
• To manage the Client representatives such as Account Managers, IT Managers, SLO, CIO and other users who are recipients of the Services.
• To be the Site Coordinator at the Institute, as a Single Point of Contact (SPOC) and as a liaison officer for the End Users. In addition, he/she also acts as a supervisor to all the Onsite Support Staff.
• SLA Performance – Ensure no SLA Failure.
• IMAC Reports – Ensure all IMAC Requests are performed in accordance with the SLA.
• Tracking of Cases – Ensure all cases are tracked to closure in accordance with the deliverables.
• Resources – Manage the resources on day-to-day basis to ensure designated resources are in place.
• Compliments and Complaints – Work closely with the Instit...