IT Operations Analyst at Air Canada
Location
toronto, on
Job Type
Full-time
Category
Other-General
Posted
June 04, 2026
Elevate your IT career as an Operations Analyst at Air Canada. This role focuses on troubleshooting and operational tasks, supporting critical IT services in a hybrid environment.
As part of the IT Operations Centre, you will ensure a reliable tech environment by collaborating with Air Canada’s IT teams to handle incidents and support core infrastructure. Your troubleshooting skills will be vital as you proactively monitor systems, document procedures, and engage in service improvement initiatives that enhance operational efficiency.
Key Responsibilities:
• Serve as the initial escalation point for technology issues
• Coordinate major incident communications and troubleshooting actions
• Optimize monitoring tools for proactive alerting
• Facilitate operational procedures for extended IT teams
• Collaborate with teams to document and improve service delivery
Requirements:
• University degree or technical certification in IT
• 3-5 years in enterprise IT or g...
As part of the IT Operations Centre, you will ensure a reliable tech environment by collaborating with Air Canada’s IT teams to handle incidents and support core infrastructure. Your troubleshooting skills will be vital as you proactively monitor systems, document procedures, and engage in service improvement initiatives that enhance operational efficiency.
Key Responsibilities:
• Serve as the initial escalation point for technology issues
• Coordinate major incident communications and troubleshooting actions
• Optimize monitoring tools for proactive alerting
• Facilitate operational procedures for extended IT teams
• Collaborate with teams to document and improve service delivery
Requirements:
• University degree or technical certification in IT
• 3-5 years in enterprise IT or g...