IT Operations Analyst

Your new role

As our new IT Operations Analyst, you will be the trusted face of IT at our Zurich site, ensuring meeting rooms run flawlessly, supporting users on their way out of the organization and welcoming new joiners with a smooth onboarding experience. You will combine technical expertise with a strong service orientation, ensuring that meetings, events and day-to-day operations run seamlessly.

Your day-to-day responsibilities will include:

• Onboarding incoming users – delivering Day 1 IT equipment, setting up accounts and providing training on Microsoft 365, Teams and other corporate tools
• Managing outgoing IT support – ensuring secure return and reallocation of hardware, decommissioning of accounts and proper handover processes for leavers
• Delivering high-quality onsite IT support and services to all users, including walk-in/Techbar assistance and resolving incidents through ServiceNow
• Supporting meeting room techno...