IT Operations Manager

Job Title: Service Desk Manager

Work Location: Trivandrum Kerala

Role Summary

The Service Desk Manager is responsible for overseeing operational activities across multiple departments or locations to ensure efficiency, consistency, and alignment with organizational strategy. The role focuses on driving process improvements, optimizing performance, managing resources and budgets, and ensuring adherence to quality, compliance, and regulatory standards.

Key Responsibilities

• Develop and implement operational strategies aligned with the organization’s vision, goals, and business objectives.
• Drive continuous process improvement initiatives to enhance efficiency, productivity, and cost optimization.
• Lead, mentor, and develop teams by providing coaching, training, and performance feedback to foster a collaborative and high‑performance culture.
• Manage budgets, resour...