IT Operations Specialist
Location
Des Moines, IA
Job Type
Full-time
Category
other-general
Posted
June 15, 2026
Job Description
• Monitor system cycles, scheduled jobs, and overnight processes to ensure everything runs successfully
• Use Control‑M:
○ Monitor job runs
○ Identify failures or delays
○ Escalate issues when jobs fail or alerts trigger
• Respond to internal IT tickets, which may range from very few to high volume depending on the night
• Troubleshoot basic scheduling or operational issues and route more complex problems to the appropriate teams
• Monitor mainframe and infrastructure alerts, escalating as needed
• Perform operational tasks such as:
○ Printing and handling scheduled output
○ Pulling and managing printers or print jobs
○ Running and organizing cabling within the computer room
• Support the server and application teams with basic operational tasks and incident response
• Make outbound calls to vendors or service providers when issues require external support
• Document issues, actions taken, and hand‑off not...
• Monitor system cycles, scheduled jobs, and overnight processes to ensure everything runs successfully
• Use Control‑M:
○ Monitor job runs
○ Identify failures or delays
○ Escalate issues when jobs fail or alerts trigger
• Respond to internal IT tickets, which may range from very few to high volume depending on the night
• Troubleshoot basic scheduling or operational issues and route more complex problems to the appropriate teams
• Monitor mainframe and infrastructure alerts, escalating as needed
• Perform operational tasks such as:
○ Printing and handling scheduled output
○ Pulling and managing printers or print jobs
○ Running and organizing cabling within the computer room
• Support the server and application teams with basic operational tasks and incident response
• Make outbound calls to vendors or service providers when issues require external support
• Document issues, actions taken, and hand‑off not...