IT Problem Manager

Job Title: IT Problem Manager
Monthly Salary: $8,500 – $11,000 SGD
Location: Singapore
Employment Type: Full-time, Permanent

• Own the end-to-end Problem Management process
• Conduct root cause analysis for major incidents and recurring issues
• Facilitate post-incident reviews and document RCAs
• Track problem records to closure, ensuring permanent fixes are implemented
• Perform trend analysis on incident data to identify proactive improvement opportunities
• Collaborate with technical teams to identify and implement preventive measures
• Maintain Known Error Database (KEDB) and workarounds
• Present problem management findings to IT leadership
• Drive reduction in incident volumes through proactive problem resolution
• Continuously improve problem management processes and tools
• Coordinate with Change Management to ensure preventive...