IT - Senior Business Applications Services Manager
Location
baie d'urfé, qc
Job Type
Full-time
Category
Other-General
Posted
June 17, 2026
Role Summary The Senior Manager, Business Applications Services is a senior IT leadership role accountable for the end‑to‑end ownership, governance, and evolution of mission‑critical business application services supporting finance, supply chain, operations, and customer platforms. Operating within a service‑based IT operating model, this role serves as the single accountable Service Owner for Business Applications, ensuring that services are stable, reliable, scalable, secure, cost‑effective and continuously improving.
Scope of Responsibility
JDE ERP Platform
Körber WMS Platform
CRM Platform Services (Zoho/Salesforce)
Business Application Operations & Enhancements
Vendor / Package‑based Applications (Cloud & SaaS ecosystem)
Key Accountabilities Service Ownership & Accountability
Own end‑to‑end service health, including availability, performance, and reliability
Define and manage service KPIs:
App...
Scope of Responsibility
JDE ERP Platform
Körber WMS Platform
CRM Platform Services (Zoho/Salesforce)
Business Application Operations & Enhancements
Vendor / Package‑based Applications (Cloud & SaaS ecosystem)
Key Accountabilities Service Ownership & Accountability
Own end‑to‑end service health, including availability, performance, and reliability
Define and manage service KPIs:
App...