IT Service Delivery Coordinator (Application Support)
Location
ottawa, on
Job Type
Full-time
Category
IT & Technology
Posted
May 25, 2026
LeverageTek is actively seeking a IT Service Delivery Coordinator (Application Support) with its Gatineau-based customer.
Work Location
The successful candidate will be required to work 4x/week at the customer headquarters in Gatineau, QC.
Key Tasks
- Lead incident and change management processes, including ticket intake, assignment, escalation, resolution tracking, and reporting across Digital Insights and Technology Services
- Coordinate and participate in Change Advisory Board (CAB) activities, including preparing change documentation, communicating impacts, and ensuring proper risk and rollback planning
- Drive execution of small projects (1–2 contributors, 1–1.5 months in duration), track milestones, resolve blockers, and ensure on-time delivery
- Supervise and support team workloads by assigning tasks, monitoring progress, coaching team members, and ensuring SLA commitments are m...