IT Service Delivery Manager (Ops&Fin)

Location: Open to the Americas Zone

Position based in Brazil, Rio de Janeiro

Responsibilities

• Ability to support IT applications from a technical standpoint
• Manage the RUN service and supervise its functioning to ensure user effectiveness, adoption, and Operational excellence for Supply Chain & Finance applications in South Hub
• Work closely with the support team to ensure timely resolution of tickets and underpinning issues are identified and resolved
• Maintain high performance levels for service-related processes, and implement improvement activities wherever necessary
• Act as an escalation point and take ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post‑incident reviews
• Ensure that systems, procedures, and methodologies are in place to support outstanding service delivery
• Taking accountability for s...