IT Service Desk Analyst

Clicks Group Limited • cape town, western cape, South-Africa • Posted June 09, 2026

Location cape town, western cape

Job Type Full-time

Category Risk Management & Quantitative Analysis

Posted June 09, 2026

                A leading retail company in Cape Town is seeking a Service Centre Analyst for the IT department. The role involves managing IT incidents, providing telephonic and email support, and ensuring customer satisfaction through effective service delivery. Candidates should have a Matric certificate, 2-3 years of experience in IT services, and familiarity with ITIL practices. Ideal candidates are customer-focused, possess strong communication skills, and demonstrate a proactive attitude towards problem-solving.
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