IT Service Desk Analyst

Gratitude Philippines • taguig, metro manila, Philippines • Posted June 06, 2026

Location taguig, metro manila

Job Type Full-time

Category IT & Technology

Posted June 06, 2026

On-site - Taguig 3-5 Yrs Exp Bachelor Full-time 
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Job Description Employee Recognition and Rewards Equity Incentive Plan, Performance Bonus, Incentives 
Insurance Health & Wellness HMO 
Annual Company Trip, Free Meals, Sleeping Quarters 
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Description: 
Provide first-line support for IT-related issues, resolving them in a timely manner. 
Manage service requests, incidents, and problems to ensure user satisfaction. 
Maintain documentation for all service desk activities and ensure accurate reporting. 
Assist in the training of users on various software and hardware configurations. 
Collaborate with other IT teams to improve service delivery and user experience. 
Requirements: 
Educational Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field. 
Experience Level: 3–5 years of experience in IT service desk or support ro...
            

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