IT Service Desk Analyst

This role provides essential first-line technical support to our service department, troubleshooting infrastructure issues (servers, networks, phone systems, and cloud infrastructure, including Office 365) to ensure seamless operations for our clients, both remotely and on-site as required. This role requires an individual who thrives under pressure and possesses an unwavering commitment to excellence. On-site presence will be required, sometimes with little notice. What is in it for you: Hourly salary of $25/h to $28/h 12-month contract with the potential for permanent employment. Work schedule Monday to Friday, working hours flexible 7 am to 7 pm. Full-time position: 37.50 hours per week. On-site work in a dynamic environment. Responsibilities: Provide first-line support for our customers, troubleshooting issues and ensuring high levels of system performance and reliability. This role demands prompt resolution of problems to maintain optimal service delivery timelines. Prompt r...