IT Service Desk Engineer (Windows Server and Azure)
Location
manila, metro manila
Job Type
Full-time
Category
IT & Technology
Posted
June 03, 2026
This role is responsible for Level 1 resolution of tickets, providing efficient, courteous, and effective technical support to end users, ensuring minimal downtime and maximum productivity. The IT Service Desk Engineer will handle incident management, service requests, and basic problem resolution for hardware, software, networking, and business applications.
What You’ll Do
- Respond to and resolve IT support tickets via phone, email, and ticketing system within agreed SLAs
- Diagnose and troubleshoot technical issues including operating systems, software, hardware, and network connectivity
- Escalate complex incidents to second/third-line support teams when necessary
- Deliver high-quality end-user support with excellent communication and customer service skills
- Assist in onboarding and offboarding processes, including account creation, hardware setup, and system access
- Provide training or guidance on software, ha...