IT Service Desk/ IT Support
Location
singapore, singapore
Job Type
Full-time
Category
Other-General
Posted
June 16, 2026
Role Summary
We are seeking a proactive and detail-oriented professional to support daily service desk and operational activities. This role will act as a key point of contact for users, ensure service excellence, and contribute to process improvements through data-driven insights. Key Responsibilities
Serve as the primary point of contact for all inquiries and issues raised by internal and external stakeholders. Ensure high levels of client and stakeholder satisfaction by minimizing rework and consistently meeting deliverables, service levels, and performance targets. Act as a backup resource during contingency situations to ensure uninterrupted business operations. Monitor and review ticket updates from Level 2 (L2) Support teams, following up to ensure timely resolution in accordance with SLA requirements. Track, manage, and escalate incidents where necessary to maintain service quality and compliance. Prepare and maintain ad-hoc reports by collecting, analyzing, and interpret...
We are seeking a proactive and detail-oriented professional to support daily service desk and operational activities. This role will act as a key point of contact for users, ensure service excellence, and contribute to process improvements through data-driven insights. Key Responsibilities
Serve as the primary point of contact for all inquiries and issues raised by internal and external stakeholders. Ensure high levels of client and stakeholder satisfaction by minimizing rework and consistently meeting deliverables, service levels, and performance targets. Act as a backup resource during contingency situations to ensure uninterrupted business operations. Monitor and review ticket updates from Level 2 (L2) Support teams, following up to ensure timely resolution in accordance with SLA requirements. Track, manage, and escalate incidents where necessary to maintain service quality and compliance. Prepare and maintain ad-hoc reports by collecting, analyzing, and interpret...