IT Service Desk
Location
las piñas, metro manila
Job Type
Full-time
Category
IT & Technology
Posted
June 10, 2026
Job Summary
- Provide L1 technical troubleshooting & customer service across a wide range of technologies
as part of our Shared Service Desk. Support clients via various channels i.e phone, ticket portals,
emails. - Drive to closure for incidents & Service Requests tickets raised.
- Route issues to SMEs, vendors and act as point of contact to internal support teams and clients.
Job Description
- Respond to incidents or requests for help, via the phone, email and web
- Diagnose and resolve technical hardware and software issues via call or remote tools.
- Open, track, and close trouble tickets; ensuring documentation (in tickets and in the Knowledge Base articles)
- Ensure tickets managed within KPI measurements and standards.
- Identify and Escalate incidents and problems requiring urgent attention
- Escalate incidents and problems to the appropriate group
- Provide...