IT Service Desk Manager
Location
singapore, singapore
Job Type
Full-time
Category
Other-General
Posted
May 30, 2026
Roles & Responsibilities
Location: Changi Airport
Work Week: 5 Days
Salary Range: SGD 5,000 – 6,000
We are seeking a dynamic and driven IT Service Desk Mgr to join our team. This role offers the opportunity to lead a high-performing service desk function, contribute to a globally recognized organization, and make a real impact on operational excellence and customer experience.
Key Responsibilities
Service Delivery & Quality
- Ensure IT and administrative services consistently meet SLA and quality benchmarks .
- Take ownership of escalations, major incidents, and service recovery , ensuring timely and effective resolution.
- Drive continuous improvement initiatives to elevate service standards.
Team Leadership & Development
- Lead and inspire the Service Desk team by managing resourcing, training, mentoring, and perform...