IT Service Management_2583

• University degree in Computer Science, Management Information Systems or related
• Recommended to have 7+ years of relevant experience in IT operations from which around 2 - 3 years’ experience should be as Service Manager
• Experience in ServiceNow preferred, additional experience in Service Now CMDB is desirable
• Technical knowledge of on-premises (data centers, virtualization, hyper-converge, security) and cloud ecosystems
• Exposure to
• Working in multi-national teams and across countries and cultures to achieve solutions
• Setting up OR managing global service delivery in a multinational organization
• Knowledge of escalation procedures, incident management, and other disciplines related to service delivery
• Working with teams with internal/external suppliers in a multi-suppliers setup.
• ITIL Certification (PMP/PRINCE2 preferred)...