IT Service Manager
Location
Crow, Hampshire
Job Type
Full-time
Category
computer-and-mathematical
Posted
June 03, 2026
IT Service Manager
Position: Service Manager
Location: Ringwood, Hampshire + Hybrid home working
Salary: £30 – £33k DOE + Benefits + Company Profit Share
Hours: 37.5 hours per week
The Role
As a Service Manager, you will be part of an established service management team responsible for the day to day operation of our business as usual support services. This includes line management responsibilities, supporting and developing a team of Support Desk Engineers to ensure daily operations run smoothly and effectively. You will help maintain our key performance indicators, producing customer reports, and serving as an escalation point for both internal and external stakeholders. In addition, you will analyse service metrics contributing to the problem management process to identify trends, anomalies, and opportunities for service improvement.
Duties include:
Support the team to meet and achieve our key performance indicators and service...
Position: Service Manager
Location: Ringwood, Hampshire + Hybrid home working
Salary: £30 – £33k DOE + Benefits + Company Profit Share
Hours: 37.5 hours per week
The Role
As a Service Manager, you will be part of an established service management team responsible for the day to day operation of our business as usual support services. This includes line management responsibilities, supporting and developing a team of Support Desk Engineers to ensure daily operations run smoothly and effectively. You will help maintain our key performance indicators, producing customer reports, and serving as an escalation point for both internal and external stakeholders. In addition, you will analyse service metrics contributing to the problem management process to identify trends, anomalies, and opportunities for service improvement.
Duties include:
Support the team to meet and achieve our key performance indicators and service...