IT Service Operations Lead - 24/7 Telco AU B2B

MicroSourcing International in Taguig is seeking an IT Service Operations Manager to oversee day-to-day operations, ensuring exceptional service quality and managing escalations. The role entails fostering a customer-focused culture, implementing process efficiencies, and leading a team in a 24/7 environment. Candidates should have a minimum of 5 years in Telco or ICT, along with strong ITIL and people management skills. Apart from a competitive compensation package, the company offers healthcare from day one and continuous career development opportunities.
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