IT Services Manager
Location
toronto, on
Job Type
Full-time
Category
Other-General
Posted
June 06, 2026
IT Services Manager
Location: Toronto/Sudbury, ON, Canada or Nova Lima, Brazil (remote possible). This role reports to GM Brazil and Global Services.
We are looking for an experienced IT service management professional focused on operational management and continuous optimization of corporate IT services within a highly outsourced, multi‑vendor environment.
Core Responsibilities
- Lead and govern core ITSM processes including Incident, Request, Change, Problem, Knowledge, and Configuration Management.
- Ensure adherence to defined workflows, policies, and governance standards.
- Coordinate major incident and crisis management, ensuring structured communication and resolution.
- Act as the primary operational interface with multiple IT service providers, monitor SLAs, deliverables, backlog, and service performance.
- Lead operational governance routines (weekly/monthly reviews) and escalates risks and systemic...