IT Services Specialist

At OneSpan, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences.

We are looking for an IT Services Specialist to join our growing team in Delhi NCR.

The Level 2 IT Services Engineer (Infrastructure & Security) is responsible for providing advanced technical support and shared operational ownership across enterprise infrastructure, cloud platforms, productivity services, SaaS applications, and cybersecurity controls. This role acts as an escalation point for Level 1 support and works closely with infrastructure, security, R&D, and application teams to maintain reliable, secure, and scalable systems. 

In addition to Level 2 responsibilities, this role provides Level 1 client support coverage for Windows and macOS users globally, with primary coverage focused on Asia-Pacific and Europe, while triaging and managing helpdesk requests in coordination with the Belgian and North American support teams. 

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