IT Shift Support
Location
bayan lepas, penang
Job Type
Full-time
Category
IT & Technology
Posted
June 26, 2026
Job Description
- To provide support to end users in resolving IT application incident/issue in accordance to sets of procedures (reading code/logs file/databases)
- Track, follow-up, and resolve outstanding cases/ incidents in a timely fashion
- Timely escalation to the application development team or vendors to ensure issues are resolved timely.
- To proactively perform continuous process improvements as applicable
- Creating and maintaining user manuals, technical manuals and support documentation according to best practices
- Virtual meeting with senior to eliminate the outstanding incidents about the root cause and resolution
Qualifications
- Diploma holder or above in Software Engineering/ Computer Science or equivalent practical experience
- Proficiency in basic knowledge in MySQL Query, Oracle, Microsoft applications
- Ability to speak/read/write Mandarin is essential (To S...