IT Supervisor

Company • tijuana, baja california, Mexico • Posted May 28, 2026

Location tijuana, baja california

Job Type Full-time

Category Gestión informática y gestión de proyectos informáticos

Posted May 28, 2026

IT Help Desk Supervisor Location : Zona Centro/Rio, Tijuana, Mexico. 
Work shift : Full-time (On site) 
Schedule : Monday–Friday between 7:00 AM – 4:00 PM (or based on business needs/45 hours/week). 
About the Role We are seeking an experienced IT Help Desk Supervisor to lead our technical support operations and ensure optimal performance of IT infrastructure. This role will oversee Help Desk teams (T1–T3), manage escalations, and support critical IT projects while maintaining high service standards. 
The ideal candidate is a hands‑on technical leader with strong troubleshooting skills, team management experience, and a proactive approach to IT operations. 
Key Responsibilities Lead and supervise Help Desk teams (Tier 1, Tier 2, Tier 3) 
Manage ticketing systems, user support requests, and escalations 
Coordinate preventive and corrective maintenance for IT equipment 
        

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