IT Support Engineer (Azure Virtual Desktop)
Location
Rio de Janeiro, State of Rio de Janeiro
Job Type
Full time
Category
Computer Occupations
Posted
June 01, 2026
We are hiring IT Support Analyst to support a Microsoft-based enterprise environment with a strong focus on Azure Virtual Desktop (AVD). This role supports a range of responsibilities typically associated with L2–L3 service desk environments, with actual scope aligned to individual experience and team needs.. This is a hands-on, supporting end users who work primarily through AVD, following defined processes and runbooks. Hands-on experience supporting AVD environments is required.
What You’ll Do
- Provide L2-L3 support for users accessing systems via Azure Virtual Desktop (AVD)
- Troubleshoot login issues, session disconnects, performance problems, and application access
- Support local laptops used primarily for AVD connectivity
- Support AVD environments, including:
- Dynamic host pools
- Golden image updates (following runbook...