IT Support Engineer | End User Support & Desktop Support Engineer | IT
Location
dubai, dubai
Job Type
Full-time
Category
IT & Technology
Posted
June 09, 2026
Responsibilities
- Provide immediate and effective Tier 1 and Tier 2 technical support for hardware, software and network issues impacting end-users, minimizing downtime and ensuring operational continuity.
- Diagnose and resolve complex desktop and laptop problems, including operating system errors, application malfunctions and peripheral connectivity issues, with a focus on root cause analysis.
- Manage and deploy new user hardware and software, ensuring timely setup, configuration and user onboarding to facilitate productivity.
- Perform routine system maintenance, including patching, updates and security scans, to proactively prevent issues and maintain system integrity.
Qualifications
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
- Minimum of 2-3 years of hands‑on experience in end-user support, desktop troubleshooting, o...