IT Support Engineer

Remote Recruitment is hiring an IT Support Engineer to provide second-line technical support to a UK-based business and its users. You'll work fully remotely, diagnosing and resolving hardware, software, and network issues with a focus on fast, professional service.

Key Responsibilities

• Provide second-line IT support via ticketing system, phone, and remote desktop tools
• Diagnose and resolve hardware, software, and connectivity issues
• Manage user accounts and permissions in Active Directory and Microsoft 365
• Maintain and update IT documentation and asset registers
• Escalate complex issues to senior engineers when appropriate

What You'll Need

• 2+ years of IT support experience at 1st or 2nd line level
• Solid knowledge of Windows environments and Microsoft 365
• Familiarity with networking fundamentals (DNS, DHCP, VPN)
• Strong communication skills and a customer-first attitude...