IT Support Engineer.5 (Bogotá)

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

Responsibilities

• Manage case load (full escalations and requests for assistance).
• Diagnose and solve technical issues at 2nd level and where needed, elevate to other support teams as required.
• Detect, investigate, recreate, and raise defects. Track incidents and defects through internal systems and turn around fixes for Production issues.
• Set up environment to reproduce issues a...