IT Support Executive
Location
singapore, singapore
Job Type
Full-time
Category
Other-General
Posted
June 01, 2026
Key Responsibilities
- Provide first-line technical support via phone, email, chat, or helpdesk system.
- Record, track, and manage incidents in a ticketing system.
- Troubleshoot basic hardware/software issues (e.g., email, printing, OS errors).
- Reset passwords, unlock accounts, and assist with user logins.
- Perform workstation setups and peripheral installations.
- Educate users on basic IT practices and tools.
- Manage user accounts, permissions, and policies (Active Directory, Exchange, etc.).
- Assist with software rollouts, updates, and patch management.
- Perform root cause analysis and document solutions.
- Collaborate with Level 3 and system/network teams when needed.
- Diploma/Degree in Computer Science, Information Technology, or equivalent.
- 2+ years in IT support, with hands-on experience.
- Proficient in Windows Server, Active...