IT Support First Level (m/f/d) for Service Desk (PT)
Location
guadalajara, jalisco
Job Type
Full-time
Category
Servicio de atención al cliente
Posted
June 07, 2026
Overview
Language skills: Portuguese, Spanish, English.
Responsibilities
- Manage IT requests and incidents, including identifying, documenting, categorizing, prioritizing and providing initial support according to established procedures to ensure service quality
- Supporting end users through telephone and remote support tools.
- Analyze issues and provide initial solutions or workarounds for end-user requests and incidents.
- Capture requests and incidents in a standardized ITSM platform.
- Ensure the correct categorization and prioritization of incoming requests.
- Routing tickets to other support groups when necessary to ensure resolution
- Performing service requests, such as resetting passwords
- Communicating and escalating issues to functional or hierarchical departments as required.
- Documenting the ...