It support specialist
Location
chennai, tamil nadu
Job Type
Full-time
Category
Other-General
Posted
June 06, 2026
Job Title: IT Support Specialist
Job Responsibilities:
Monitor, maintain, and optimize computer systems, applications, and network environments to ensure high availability and performance.
Proactively identify, prioritize, escalate, and resolve critical and high-impact support tickets.
Perform advanced troubleshooting, root cause analysis, and implement permanent fixes.
Coordinate with internal teams and vendors to resolve complex technical issues.
Provide timely, high-quality technical support and guidance to end users.
Document incidents, solutions, and standard operating procedures (SOPs) to improve team efficiency.
Ensure adherence to IT support policies, SLAs, and best practices.
Continuously update technical knowledge to stay aligned with evolving systems and tools.
Required Skills:
Solid understanding of object-oriented programming concepts (preferably Python).
Strong proficiency in Linux commands and SQL/No SQL queries.
Hands-on experience...
Job Responsibilities:
Monitor, maintain, and optimize computer systems, applications, and network environments to ensure high availability and performance.
Proactively identify, prioritize, escalate, and resolve critical and high-impact support tickets.
Perform advanced troubleshooting, root cause analysis, and implement permanent fixes.
Coordinate with internal teams and vendors to resolve complex technical issues.
Provide timely, high-quality technical support and guidance to end users.
Document incidents, solutions, and standard operating procedures (SOPs) to improve team efficiency.
Ensure adherence to IT support policies, SLAs, and best practices.
Continuously update technical knowledge to stay aligned with evolving systems and tools.
Required Skills:
Solid understanding of object-oriented programming concepts (preferably Python).
Strong proficiency in Linux commands and SQL/No SQL queries.
Hands-on experience...