IT Support Specialist_Lugano
Location
lugano, tessin
Job Type
Full-time
Category
Other-General
Posted
May 28, 2026
Skills Skills Troubleshooting , Problem Solving , Help desk & ticketing systems , Windows & macOS support, Networking skills, CCNA Level knowledge, Rack and stack hardware
Description
BCIC Swiss GmbH | Best Connect International Company is looking for a (Dispatch, on-site) IT Support Specialist in Switzerland
Responsibilities
- Provide first- or second-level contact and problem resolution for customer issues.
- Work with third-party vendors to remediate complex AV issues as needed.
- Provide timely communication on issue status and resolution.
- Maintain ticket updates for all reported incidents.
- Install, upgrade, support, and troubleshoot Windows OS , Microsoft Office & Cisco Jabber authorized .
- Should have basic knowledge of the Mac operating system to support Apple PC users.
- Install, upgrade, support, and troubleshoot printers and computer hardware.
- Performs remedial repairs on desktops, l...