IT Support Technician II
Location
Remote - USA, US
Job Type
Full-time
Category
other-general
Posted
July 27, 2026
Full-Time, Non-Exempt
Professional
Remote - USA, US
Your Role at a Glance
The IT Support Technician is responsible for providing Tier 1 support for technical inquiries received via Mastercam phone, email, ticketing and messaging applications. In this role, you will assess the nature of problems and resolve first level support issues by troubleshooting software and hardware issues on laptops, desktops, tablets, and/or smartphones, logging or recording support tickets and/or cases, working in a support capacity to resolve these issues, or to escalate them as needed within the IT team. This is an independent contributor position which requires independent decision-making and a pro-active approach to time management and problem solving, often with little oversight or supervision, to be successful.
*Must be located in the pacific time zone*
How You’ll Drive Success
End User Technical Support & Issue Resolution
+ First point...
Professional
Remote - USA, US
Your Role at a Glance
The IT Support Technician is responsible for providing Tier 1 support for technical inquiries received via Mastercam phone, email, ticketing and messaging applications. In this role, you will assess the nature of problems and resolve first level support issues by troubleshooting software and hardware issues on laptops, desktops, tablets, and/or smartphones, logging or recording support tickets and/or cases, working in a support capacity to resolve these issues, or to escalate them as needed within the IT team. This is an independent contributor position which requires independent decision-making and a pro-active approach to time management and problem solving, often with little oversight or supervision, to be successful.
*Must be located in the pacific time zone*
How You’ll Drive Success
End User Technical Support & Issue Resolution
+ First point...