IT Support Technician (IT) / Contractor
Location
london, england
Job Type
Full-time
Category
Other
Posted
June 20, 2026
Purpose
The role of IT Support Technician will lead and manage all day-to-day ICT 2 and 3 line support activities for multiple schools as directed by the ICT Network Manager and/or ICT Schools Manager.
Key Responsibilities
- Provide 2 and 3 line support to UK staff, schools staff and students
- Carry out routine maintenance of all computer hardware and network services to maintain agreed availability.
- Respond to and resolve IT faults and requests through onsite visits and remote support tools to agreed service levels.
- Install and configure approved computer hardware and licensed software, following agreed policies and procedures.
- Maintain site documentation, including hardware and software inventories, to ensure accuracy of information, legal and financial compliance.
- Manage staff and student user accounts following agreed policies and procedures.
- Monitor and maintain server back‑ups to ensu...