IT Support Technician

Job overview

We are seeking a dedicated IT Support Technician to deliver a high-quality, ITIL-aligned support service across the SYNLAB UK & Ireland Group. This role is pivotal in ensuring a professional, customer-focused experience, providing first-line technical support and effective triage of incoming incidents and service requests.

You will act as the first point of contact for a range of systems, including the Pathology First Laboratory Management System, the organisation’s Microsoft 365 environment, and core IT infrastructure across SYNLAB Laboratory Services. The role also involves remote support of LIMS and telephony systems, ensuring operational continuity across multiple sites.

A key focus of this position is the ongoing support and maintenance of SYNLAB user hardware and software, with a strong emphasis on delivering exceptional customer service and user satisfaction. You will play an important role in supporting the effective mana...