IT Support Technician (Managed Service Provider Environment)
Location
workfromhome, workfromhome
Job Type
Full-time
Category
Arte y cultura
Posted
June 03, 2026
We are seeking a dedicated IT professional to provide high-quality technical support within a fast-paced Managed Service Provider (MSP) environment. You will handle diverse troubleshooting tasks for multiple clients, ensuring efficient ticket resolution and excellent customer service.
- Permanent work from home
- Immediate hiring
- Health Insurance Coverage for eligible locations
Responsibilities
- Provide Level 1–2 technical support to end users across multiple client environments
- Handle support requests via chat, ticketing systems, and phone support
- Troubleshoot common IT issues including user access, software, and basic network issues
- Manage and update tickets using PSA tools (e.g., ConnectWise, Autotask)
- Work within multi-tenant environments, supporting multiple clients simultaneously
- Escalate more complex issues to higher-level technicians when needed
- Maintain accurate doc...