IT Systems Support Analyst

IT Service Desk Specialist - Level 1.5 (EUS)

Summary

The IT Service Desk Specialist – Level 1.5 is responsible for delivering advanced technical support and systems administration across a diverse IT environment. This role involves diagnosing and resolving hardware, software, and network-related issues submitted via phone, email, and ticketing systems, ensuring minimal disruption to business operations.

The position requires hands-on experience with endpoint management, including imaging, configuring, and maintaining Windows-based laptops and mobile devices. The specialist will manage user provisioning and access control across Active Directory, Microsoft 365, and other enterprise platforms, ensuring compliance with security and operational standards.

This role demands proficiency in troubleshooting TCP/IP networking, VPN connectivity, and cloud-based collaboration tools. The ideal candidate will demonst...