IT Systems Support Engineer
Location
, , united kingdom, , , united kingdom
Job Type
Full-time
Category
Engineering
Posted
May 31, 2026
JOB DETAILS
At Apogee Corporation, we are redefining workplace technology - and we are looking for a skilled IT Systems Support Engineer to join our team and take ownership of complex technical challenges.
If you are an experienced 2nd Line Engineer who enjoys solving problems end-to-end and making a real impact on service quality, this role offers the opportunity to step beyond routine support and influence how IT services are delivered.
What You Will Do
- Own and resolve escalated incidents and service requests via FreshService
- Troubleshoot complex issues across servers, systems, and infrastructure
- Act as a key escalation point for the Service Desk
- Manage tickets through to resolution within SLA targetsSupport core services including Active Directory, Microsoft Entra ID, DNS, DHCP, and networking
- Assist with ticket triage during high-volume periods
- Collaborate with internal...