IT Team Coordinator - Service Desk
Location
Leverkusen, North Rhine-Westphalia
Job Type
full-time
Category
Computer Occupations
Posted
June 16, 2026
Job Description
Job Description
As an IT Team Coordinator – Service Desk, you will be part of our Global IT Support team and play a key role in ensuring incidents and service requests are handled in a structured and reliable manner. You will join a truly international organisation with a clear mission and strong growth ambitions, where dependable IT support is essential for daily operations.
Your primary focus will be to lead and support the team, ensure smooth day-to-day operations, and step in on more complex cases when required.
Key Responsibilities
Team Management
- Lead and develop a regional team of Service Desk Specialists.
- Establish clear ways of working, provide constructive feedback, and support team performance.
- Drive continuous improvement of daily operations and team routines.
- Collaborate closely with IT management on priorities and servi...