IT Team Lead - Help Desk & Desktop Support

Link-Worldwide is seeking a Monterrey IT Team Leader to supervise Help Desk and Desktop Support staff, ensuring optimal assistance for end users. This role includes managing incident processes and staffing capacity planning while focusing on customer service quality and availability. The ideal candidate will enhance team performance by mentoring and training staff, managing complex support issues, and reporting metrics to IT leadership. This is a key position that requires a strong leadership presence in Monterrey, Nuevo León.