IT Technician
Location
Newcastle upon Tyne, Tyne & Wear
Job Type
Full-time
Category
computer-and-mathematical
Posted
May 28, 2026
IT Technician – Projects & Escalation Support
A highly reputable IT services company is looking for an experienced IT Technician to join their growing technical team. This role is ideal for someone with an MSP background who enjoys a mix of hands-on project work, client site visits, and technical escalation support.
As an IT Technician, you will support clients with escalated IT issues while also delivering installations, upgrades, migrations, and onsite project work. You will play a key role in maintaining excellent customer service and ensuring clients receive reliable and professional IT support.
Key Responsibilities
* Provide technical support and escalation assistance to the service desk team
* Complete onsite client visits for installations, upgrades, and troubleshooting
* Deliver IT projects including hardware deployments, migrations, and system upgrades
* Support Microsoft 365, Windows Server/Desktop environments, net...
A highly reputable IT services company is looking for an experienced IT Technician to join their growing technical team. This role is ideal for someone with an MSP background who enjoys a mix of hands-on project work, client site visits, and technical escalation support.
As an IT Technician, you will support clients with escalated IT issues while also delivering installations, upgrades, migrations, and onsite project work. You will play a key role in maintaining excellent customer service and ensuring clients receive reliable and professional IT support.
Key Responsibilities
* Provide technical support and escalation assistance to the service desk team
* Complete onsite client visits for installations, upgrades, and troubleshooting
* Deliver IT projects including hardware deployments, migrations, and system upgrades
* Support Microsoft 365, Windows Server/Desktop environments, net...