IT Workplace Services Specialist

Your key responsibilities . You will act as a digital enabler for our business colleagues &functions . You act as the owner of the digital employee experience for the respective site . You drive employee productivity through consultancy, provide intimacy and site proximity at the sites, and ensure a personalized Roche employee experience. . You leverage available data (e.g.: Nexthink, SNOW) for proactive support . You support and manage the Incident/ Request management processes to ensure SLA's are met and drive continuous improvement through trend analysis. . You manage IT hardware lifecycle management & deskside support processes/managed services for the site . You provide support & guidance for onsite services (e.g. events and meetings) by leveraging from internal and external providers. Drive the user experience and promote best practices. . You drive and enable standard workplace infrastructure, global/local projects and deployments in collaboration with product teams. . You proac...