Italian speaking Team Leader - Budapest, Hungary

Sitel • Budapest, Budapest, Hungary • Posted June 19, 2026

Location Budapest, Budapest

Job Type Full-time

Category Supervisors of Office and Administrative Support Workers

Posted June 19, 2026

Come and work with us.
We are looking for a talented and accomplished Italian Team Leader to be responsible for supervising an assigned team to meet or exceed client /corporate goals, and for coaching and motivating advisors by providing the skills and knowledge to perform their job.
As a Team Leader in this project, your daily responsibilities will include:
Apply a process of continuous review and proactive management of absenteeism and attrition for all Advisors in the team, ensuring return to work and exit interviews are completed.

Continually review and monitor the work performance of all Advisors against agreed KPIs, instigating appropriate corrective action, and using performance management tools, to manage any shortfall.

Undertake formal quarterly performance reviews and 1:1 monthly meetings with each Advisor, ensuring objectives are continuously reviewed and linked to business KPIs.

        

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